Where do you ship?
We ship worldwide.
What is the average shipping time?
Orders within the U.S. ship within 3 to 5 business days via USPS.
Therefore, it’s estimated your coffee should arrive somewhere between 4 to 8 business days. Please allow longer shipping times for international orders.
We understand the importance of having your daily coffee.
If for any reason you have not received your coffee within 8 business days, please contact us and we will happily follow it up for you.
Does a Subscription Always Renew with Discount?
Yes all our Subscription Products will always renew with the discount at the set frequency.
Can I Manage My Subscription?
All Subscriptions are Fully Manageable and can be Changed at any time in the Customer Portal, don't Hesitate to Contact us if you need any Help.
Do you accept returns?
Returned coffee is not accepted as it is a perishable item, unless there was an issue such as a damaged delivery. Ground shipping is not refunded unless our shipping department was at fault and your order arrived damaged.
Time is of the essence. If you receive your order and notice the order is damaged you must contact us within 48 hours for an exchange. No exchanges or returns will be accepted after 48 hours.
How long is coffee good for? Does coffee expire? How to make it stay fresh longer?
That depends on what type of coffee you have. All coffee should be stored long term between 50 and 70 degrees Fahrenheit, at about 30 to 50 percent humidity.
If you have green coffee beans they should be stored to the open air (example, burlap bag) and are good to roast for 2 to 4 years, depending on humidity. Keep them dry and away from water and sunlight.
Roasted coffee beans should be kept in an air tight container, as well as ground coffee. You can store roasted coffees without much flavor loss for about a year unopened, or 2 years in the freezer. Coffee is still good past these dates if kept properly, but flavor fades away quickly over time.